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XperNet Services, Inc. - Service Level Agreements*

Network Support  

Do you need reliable support for your network? Do you need remote management of your network or web site? Does your web site reflect your current company information?

As a "complete computer services company" XperNet Services, Inc. can meet all your support needs. Companies can control costs and manage their budgets more efficiently with the help of our consultants. Let the experts at XperNet Services handle it!

Network Support

Premium Level: $8250.00 Block of time for a 1-year term

Benefits:

  • Incremental site visits once every two weeks
  • Service parts at 15% over XperNet Services cost
  • 1-hour call back response
  • 2-hour onsite emergency response
  • 6-hour standard onsite response
  • Engineer rate $110 per hour (Approx. 75 hours)
  • Incremental remote management of servers (10 minute increments)
  • Remote mgmt. setup $1500

* Special terms and conditions apply

Enhanced Level: $5000.00  Block of time for a 6-month term

Benefits:

  • Incremental site visits once per month
  • Service parts at 15% over XperNet Services cost
  • 1-hour call back response
  • 4-hour onsite emergency response
  • 8-hour standard onsite response
  • System Engineer rate $120 per hour (Approx. 41 hours)
  • Incremental remote management of servers (10 minute increments)
  • Remote mgmt. setup $1500

* Special terms and conditions apply

Basic Level: $2500.00 Approx. 20 hours Block of time for a 6-month term

Benefits:

  • Service parts at 15% over XperNet Services cost
  • 4-hour call back response
  • 8-hour onsite emergency response
  • Next day standard onsite response
  • Engineer rate $125 per hour

* Special terms and conditions apply

Jump Start: $1200.00 Approx. 10 hours Block of time for a 1-month term

Benefits:

  • 8-hour call back response
  • 12 hour standard onsite response
  • Engineer rate $130 per hour

* Special terms and conditions apply

For more information contact sales@xpernet.com
or call 281-392-5292.



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